Refund policy
Thank you for shopping with Joule of Joy! We are a small business and truly appreciate your support. Please read our refund policy carefully before placing an order.
❗ All Sales Are Final
All sales are final. We do not accept returns, exchanges, or offer refunds. Please make sure to review product details carefully before purchasing.
✅ Damaged or Defective Items
If your item arrives damaged or defective, we’re here to help! Please contact us within 48 hours of delivery and include:
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Your order number
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A brief description of the issue
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Clear photos of the damaged item and packaging
Once we review your request, we will do our best to provide a replacement or store credit if applicable.
📦 Order Issues
We are not responsible for lost or stolen packages once they are marked as delivered by the carrier. If this happens, please contact the shipping provider directly to open a claim.
⚠️ Jewelry Care & Allergies
Our jewelry includes a mix of gold-plated and stainless steel pieces. Some metals may cause skin sensitivity. Please review product descriptions carefully, as we are not responsible for allergic reactions or misuse of products.
✉️ Contact Us
For help with an order, please email us at jouleofjoy@gmail.com within 48 hours of delivery and we’ll be happy to assist you.
Thank you for supporting our small business! 💛