Shipping policy

Thank you for shopping with Joule of Joy! We do our best to ship your order quickly and safely.

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🚚 Shipping Locations

We currently ship within the United States only.

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⏳ Processing Time

All orders are processed within 1–3 business days (Monday–Friday). During busy seasons or new launches, processing times may be slightly longer.

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📦 Delivery Time

Once shipped, orders typically arrive within 3–5 business days. Delivery times may vary depending on your location and the shipping carrier.

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🔒 Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package.

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📭 Lost or Stolen Packages

Once an order is marked delivered by the carrier, Joule of Joy is not responsible for lost or stolen packages. If this occurs, please contact the shipping carrier directly to file a claim.

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🛠️ Address Errors

Please double-check your shipping address at checkout. We are not responsible for delays or lost packages due to an incorrect address provided at the time of purchase.

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❓ Questions

If you have any questions about shipping, please contact us at jouleofjoy@gmail.com. We're happy to help!